📋 How to Request Account Deletion
- Fill in the account deletion request form on this page with your registered email address and full name.
- Select the scope of deletion you want — full account deletion or data-only deletion.
- Confirm you understand that this action is irreversible by ticking the acknowledgement checkbox.
- Submit the form. You will receive a confirmation email at your registered address within 24 hours.
- Our team will verify your identity and process the request within 30 days of confirmation.
- You will receive a final email confirming that your account and data have been deleted.
🗂️ Data Deleted vs. Retained
| Data Type | Status | Retention |
|---|---|---|
| Account profile (name, email, phone) | Deleted | 30 days after request |
| Family member profiles | Deleted | 30 days after request |
| Medication schedules & reminders | Deleted | 30 days after request |
| Adherence history & health logs | Deleted | 30 days after request |
| App usage & analytics data | Deleted | 30 days after request |
| Transaction / payment records | Retained | 7 years (legal obligation) |
| Aggregated anonymised statistics | Retained | Indefinite (not linked to you) |
| Support correspondence | Retained | 3 years (fraud prevention) |
Retained data is kept solely to meet legal, tax, and fraud-prevention obligations. It will never be used for marketing.
📧 Prefer to Email Us?
Send your deletion request directly to contact@vasuvo.com with the subject line "Account Deletion Request" and include your registered email address.
🛡️ Your Rights
Under GDPR and applicable data protection laws, you have the right to erasure ("right to be forgotten"). Read our full Privacy Policy to understand all your rights and how we handle your data.
Account Deletion Request
Complete the form below. All fields marked * are required. We will respond within one business day.